Frequently Asked Questions
Everything you need to know about your clean beauty journey with Jane Iredale Canada.
What is the shipping policy within Canada?
We offer standard and express shipping across all Canadian provinces. Orders over $50 typically qualify for free standard shipping, with delivery times ranging from 3 to 7 business days depending on your location.
Are Jane Iredale products suitable for sensitive skin?
Yes, our products are formulated with clean, skin-loving ingredients. They are non-comedogenic, allergy-tested, and dermatologist-tested, making them ideal for even the most sensitive skin types.
What is your return policy for open products?
We want you to love your purchase. If you are not satisfied, we accept returns on most items within 30 days of purchase, even if lightly used, provided they are in their original packaging.
Are your beauty products cruelty-free and vegan?
Jane Iredale is a certified cruelty-free brand by PETA and Leaping Bunny. While the majority of our products are vegan, some contain ingredients like beeswax or carmine; please check individual product pages for specific vegan certifications.
How can I find my perfect foundation shade online?
We offer a digital Shade Finder tool and virtual consultations to help you match your skin tone perfectly. You can also refer to our undertone guides available on each product page.
Do you offer professional discounts for makeup artists?
Yes, Jane Iredale Canada offers a professional program for certified makeup artists and estheticians. You can apply through our 'Pro Program' link in the footer to receive exclusive industry pricing.